Technofra Support

Yes, we offer LIFETIME SUPPORT You will be able to change modify or add anything to your website yourself thru the administration (CMS) that we will build for you. But most important you will have access to our developers for any questions you might need.

We are a reliable company, we have been in business for over 10 years for a reason. Our websites are 100% custom build, with unlimited revisions. We offer life time support! Our main goal is for your business to succeed online, because your success is our success.

Content marketing is the creation and distribution of educational and/or entertaining information assets for the purpose of generating brand awareness, traffic, leads and sales. Marketing content is generally free and does not explicitly promote your brand as an ad would.

Transactional SMS are messages which are sent to your customer to pass on information necessary for using your product or service. Promotional SMS are SMSes which are sent with the objective of promoting your product or service. This category includes any sales & marketing messages which may or may not be solicited by the recipient.

Tasks are performed after the customers have submitted their issues and before they get answers to their questions. But at the elementary level, these are some tasks performed by a helpdesk system:

• + Customer Request Gathering
• + Request categorisation
• + Request Prioritization
• + Assigning Tickets to Support Agents
• + Notify Customers

Working with a helpdesk, there are a lot of benefits. Be it the business or the employees, a helpdesk is well-suited for both of them.Some of the benefits of the helpdesk ticketing system are :

• + Cost-Effective
• + Automated system
• + 24*7 Available
• + Performance analysis
• + Knowledgebase